Sharepoint Web Part Support

Standard Support (free of charge)
Access to Support via email / forum only
Average Response time: 2 - 3 working days
Minor upgrades within the version purchased are always free of charge

Basic Support Contract (duration: 12 months)
Unlimited access to Support by e-mail, phone and fax
Guaranteed response time of max. 1 business day
Minor upgrades within the version purchased are always free of charge
Major upgrades are free of charge within one year of purchase

Premium Support Contract (duration: 12 months)
Unlimited access to Support by e-mail, phone and fax
Guaranteed response time of max. 4 working hours (within one business day)
Minor and Major upgrades are free of charge
Dedicated Support technician

Support Options
Web Part Basic Annual Support Basic technical support provides up to 4 incidents per year, 1 business day response time plus free service packs. Price: USD 90.00 per Web Part and Year
Web Part Premium Annual Support Premium technical support provides an unlimited number of incidents per year, 4 hours response time, office hours GMT+1,  free service packs, updates and new releases. Price: USD 250.00 per Web Part and Year
Web Part Premium Enterprise Annual Support Premium Enterprise technical support covers all our web parts and provides an unlimited number of incidents per year, 4 hours response time, office hours GMT+1,  free service packs, updates and new releases. Price: USD 725.00 per Year. The Premium Enterprise support contract is set up for a fixed period of 12 months. If the contract is not cancelled in writing no later than three months before the expiry of the fixed period of the contract, the contract is tacitly extended by a further 12 months. In this case, the customer will be invoiced 30 days before expiry of the existing contract.