Support Tiers

Service Level Agreement

All our products have our default SLA included. Additional SLA-Levels can be purchased individually.

Support

Free (included)

  • Access to support via e-mail
  • Average response time: 2 – 3 working days
  • New versions within the active license are always free of charge

Extended Support

$450 USD / year

  • Access to support via e-mail
  • Average response time: 1 working day
  • New versions within the active license are always free of charge
  • Small feature implementation included (2 incidents, ~2 hours)

Premium Support

$950 USD / year

  • Access to support via e-mail and remote session
  • Average response time: 4-6 hours
  • New versions within the active license are always free of charge
  • Medium feature implementation included (3 incidents, ~4 hours)
New license model. Bloch Engineering has acquired the Amrein Engineering WebParts and now serves them under the Bloch Engineering brand. The current releases use a new license model and require a new license key. You may continue using your existing Amrein version without updating — we are happy to offer support for these versions under the previous brand as well. If you do intend to update to the current version, please request a new Bloch Engineering license key beforehand. Contact support
Contact

Request a Support License

To inquire about or request an Extended or Premium Support license, please fill out the form below and we will get back to you as soon as possible.